Shipping policy

Shipping Policy:

  1. General Information: This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from SHRU'ERA. By placing an order, you agree to the terms stated in this policy. Please read it carefully before making a purchase.

  2. Shipping Destinations: We currently ship to PAN INDIA. 

  3. Shipping Methods and Timeframes: a. We offer various shipping methods depending on the destination and order details. The available options will be displayed at the time of checkout. b. Estimated delivery timeframes provided are approximate and may vary due to factors beyond our control, such as customs clearance, local holidays, or unforeseen delays with the shipping carrier. c. We make every effort to ensure that your order is shipped within the specified timeframe. However, we cannot guarantee delivery dates and are not liable for any delays caused by shipping carriers or other external circumstances.

  4. Shipping Costs: a. Shipping costs are calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method. The applicable shipping fees will be displayed at the time of checkout. b. Any additional taxes, customs duties, or import fees imposed by the destination country are the responsibility of the recipient. Please consult your local customs office for more information on potential additional charges.

  5. Order Processing and Tracking: a. Once your order is placed and payment is confirmed, we will process and prepare your order for shipment. b. You will receive a shipping confirmation email with a tracking number once your order is shipped. You can use this tracking number to monitor the progress of your shipment.

  6. Address Accuracy: Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses. If a package is returned to us due to an address error, additional shipping fees may apply for reshipment.

  7. Delivery Attempts and Re-Delivery: a. The shipping carrier will attempt delivery to the provided shipping address. If no one is available to receive the package, they may leave a delivery notification or attempt re-delivery on another day. b. It is your responsibility to ensure someone is available to receive the package at the designated shipping address. Additional charges may apply for re-delivery or package storage if multiple delivery attempts are made unsuccessfully.

  8. Damaged or Lost Packages: a. In the event that your package arrives damaged, please contact our customer service team immediately. We may request supporting documentation or photographs to initiate a claim with the shipping carrier. b. If your package is lost in transit, we will work with the shipping carrier to resolve the issue and ensure appropriate actions are taken.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team. We strive to provide a smooth and efficient shipping experience for all our customers.